Any hard copy records we hold which contain your information will be kept in secure storage at the location where that information has been disclosed. In addition, any electronic records containing your information are kept on secure local servers or in a secure Cloud deployed information technology environment, where all data, backups and offsite backups are stored within Australia.
How clients' personal information is collected
A client's personal information is collected in a number of ways during psychological consultation with your practitioner at Elementa Psychology, including when the client provides information directly to Elementa Psychology using hardcopy forms, correspondence via email, when the client interacts directly with Elementa Psychology employees such as the receptionist, and when other health practitioners provide personal information to Elementa Psychology, via referrals, correspondence and medical reports.
Consequence of not providing personal information
Purpose of holding personal information
A client’s personal information is gathered and used for the purpose of providing psychological services, which includes assessing, diagnosing and treating a client’s presenting issue. The personal information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.
Disclosure of personal information
Clients’ personal information will not be disclosed except when:
It is subpoenaed by a court; or
Failure to disclose the information would in the reasonable belief of the Elementa Psychology place a client or another person at serious risk to life, health or safety; or
The client’s prior approval has been obtained to:
provide a written report to another professional or agency, e.g., a GP or a lawyer; or
discuss the material with another person, e.g. a parent, employer or health provider; or
disclose the information in another way; or
Disclosure is otherwise required by law.
A client's personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law. Clients' personal information will not be used, sold, rented or disclosed for any other purpose.
Requests for access and correction to client information
At any stage clients may request to see and correct the personal information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988 (Commonwealth). If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged with the Practice Administrator of Elementa Psychology. These requests will be responded to in writing within 7 business days, and an appointment will be made if necessary for clarification purposes.
If clients have a concern about the management of their personal information, they may inform the Practice Manager. Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.